At Bicycle Component Shop, we engineer our returns process with the same precision as our 3D titanium components and CeramicSpeed bearings. If your purchase doesn’t meet your performance expectations, we’ll make it right with speed and efficiency worthy of our OSPW X drivetrain systems.

Eligibility Requirements

  • Timeframe: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Documentation: Include original invoice/packing slip
Non-Returnable Items: For hygiene and performance integrity reasons, we cannot accept returns on:
  • Bike Wash products (opened containers)
  • CeramicSpeed Balls (installation voids return eligibility)
  • Limited Editions and custom components
  • Any installed Bottom Brackets or Headsets

Returns Process

  1. Initiate Request: Email [email protected] with your order number and reason for return (use template below)
  2. Receive Authorization: We’ll respond within 2 business hours with an RMA number and instructions
  3. Ship Items Back: Package securely and include RMA number on all documents
  4. Inspection: Our mechanics will verify condition (typically within 3 business days of receipt)
  5. Resolution: Choose replacement, exchange, or refund

Refund Timeline & Methods

Like our oversized pulley wheels optimize power transfer, we optimize refund speed:

  • Processing Time: 3-5 business days after inspection approval
  • Original Payment Method: Credit/debit cards (7-10 business days to appear) or PayPal (3-5 business days)
  • Shipping Costs: Non-refundable unless return is due to our error

Exchanges

Need a different drivetrain size or bearing specification? We’ll handle exchanges with the precision of our Campagnolo-compatible components:

  • Same product exchanges ship immediately upon return verification
  • Different products may require price adjustment
  • International customers responsible for any additional duties

Return Shipping

Choose your preferred method (we recommend tracking):

  • Self-Arranged: Ship to: Bicycle Component Shop, 285 Charack Road, WINFIELD, US 25213
  • Prepaid Label: Available for US customers ($12.95 deducted from refund)

Note: EMS returns may experience longer transit times (15-25 days).

Return Request Template

Copy/paste this template to expedite your request:

Subject: Return Request – Order #[Your Order Number] Dear Bicycle Component Shop Team, I would like to initiate a return/exchange for the following item(s): Order Number: Item(s) to Return: Reason for Return: Please specify: [ ] Refund requested [ ] Exchange for (specify product/SKU if known) I confirm the items are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If you receive damaged goods or incorrect components (like Shimano instead of SRAM parts):

  • Notify us within 48 hours of delivery
  • Include photos of damaged items/incorrect products
  • We’ll cover return shipping and expedite replacements

Questions? Contact our pro-level support team at [email protected] – we respond faster than a CeramicSpeed-upgraded drivetrain shifts gears.